OUR RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Please note that you are responsible for the costs of return postage for change of mind returns. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
We do not accept change of mind returns on our personalised items. Please get in touch if you have questions or concerns about your specific item.
Damages and issues
All care is taken on production and packing, however on the rare occasion an error may be made. If you receive an incorrect item or size, or if you believe your product is faulty, please contact us immediately at
firstname.lastname@example.org with your order number, so that we can evaluate the issue and make it right.
Please ensure that you contact us on email@example.com within 14 days of receiving the incorrect or damaged goods.
Once the incorrect item is returned, subject to stock availability, we will send you the correct item. Should we no longer have the stock, we will process a refund or an exchange.
SHIPPING AND DELIVERY
What You Need to Know
Australia wide Standard delivery of $12.70
Shipping & Delivery Policy
Your order will be packaged in certified home compostable postage bags which are fully biodegradable.
For purchase of our products which are hand made to order, please allow for a production time as indicated on your product listing. Orders which include customised items will be shipped once the customised order is complete. If you have an urgent order, please contact us - we will do our best to accommodate your requests.
A tracking number will be provided once your package is dispatched.
Once your order has been shipped, Anik-Anik Atbp does not accept any responsibility for loss, delivery delay or any damage to your package. This can be a result of a delay caused by our carrier that we have no control over or any event out of our reasonable control or foresight. Safe drop is performed at the customers risk and Anik-Anik Atbp is not liable for parcels which are marked delivered with safe drop that go missing.
As an approximate guide, Australian deliveries will usually arrive within 2-3 days. Please allow for additional time if you are in a more remote location.
*Please note all delivery times are an estimate only and may on the odd occasion take longer to arrive, especially during busy holiday periods, so please allow at least 2-5 additional extra working days over known busy holiday periods.
If you require an urgent delivery, please contact us prior to purchase so that we can ensure your parcel gets to you as soon as possible.
COVID-19: Please allow extra time due to Covid-19 delivery delays.
Please note these time frames are approximate and based on business days from the day of dispatch.
Track Your Order
Once you receive your shipping confirmation email, you can track your order by clicking the link in the email.
PRIVACY AT ANIK ANIK ATBP AUSTRALIA ABN 36318058831
WHO WE ARE
Our website address is: https://anik-anikatbp.com
When we talk about ’us’, ’our’ or ’we’, it means https://selfamour.com. The words ’you’ or ’your’ means you, the visitor to our website.
Personal information is information that would identify you, or from which you can be identified. It is important to us to protect your personal information. We do not give it away or sell it and we have systems in place to protect it.
We collect personal information about you when you give it to us, usually when you complete an online form. We don’t collect your information from anywhere or anyone else.
We may also use ‘cookies’ so that you can customize our web pages or so that you do not have to keep filling in your details repeatedly. Cookies may also track the information that you access online and affect the display of any advertisements on our website to reflect your preferences. Cookies do not necessarily collect information that can identify who you are, more about what you like. You can change your browser settings, or use anti-virus software to limit the ability of cookies to track your internet use. If you want to find out more about ‘cookies’ and how they work, we suggest you look up Google.
We use your personal information in an effort to tailor your experience of our products and services specifically for you. We want to offer you products and information you want, not stuff you have no interest in.
We do not give away or sell your personal information in any circumstances. We will disclose your personal information if we are legally compelled to do so or need to provide instruction to our professional advisors.
We might use another provider to deliver our products or services to you. If they need your personal information to complete that delivery, we will require them to use your information only for that purpose and then destroy it.
We may change the host of this website from time to time in accordance with our business requirements. This may mean that the information collected through our website is hosted overseas. We do our best to use reputable companies that have appropriate information protection to host our website.
LINKS and PUBLIC FORUMS
We have no control over the information accessed through links from our site. You use links at your own risk.
If you post your personal information in a public forum, we have no control over how it is used and no responsibility to protect it for you.
We use a third-party autoresponder to manage our subscriber lists. You can update your details via the link on any emails that we send to you, or by contacting us.
Any feedback or concerns regarding the way we manage your personal information should be directed to https://anik-anikatbp.com. We will take action to fix any problems, within reason. We will update this policy from time to time to meet our legal obligations.